Improving the way you use

You’ve probably used to find information or a service over the past few years. We know the journey to that information or service isn’t as good as it could be; we know it’s not responsive; we know it isn’t always straightforward.

Here at the Borough of Poole we’re constantly striving to improve our online services for you. We want to make our services so good that you choose to use them. To do this, we’re starting a new project: the redesign of


As more of you are accessing our website using a mobile or tablet, we are creating a single version of our site that adapts to the device accessing it (this is commonly known as responsive web design). In other words, whether you view our site on a smartphone, tablet, laptop or desktop computer, you are accessing the same content, formatted for your device.

However, it’s not just about how the site will work but the content that is on it. We will be looking at improving the quality of the content by writing it in a way that is easier to read and understand.

All about the user

We’ll be starting with real user needs and then designing online services which meet them.

We intend to identify and analyse audiences on our existing site, so that we can build a site based on the data we already have.

But data can only tell us so much…

We want you to get involved in the creation of great online services for the council by;

  • sending ideas about how we can improve
  • trying out the services we build
  • letting us know what you think we could do better.

How you can get involved

This blog is one of many ways that we will communicate what we are doing, how we are doing it and what you can do to help us build the best website we can.

We will also be using Twitter, Facebook and our newsletter service ’email me’ to keep you up to date with our progress. We also intend to get out and meet users of the site to really understand user needs.

We have a great team behind the project and we will be working with expert external partners too.

The best way to keep up to date with progress on Digital Poole is by subscribing to this blog by email (just click the ‘follow’ button at the bottom right of this page).

Matt Louis, Project Lead and Senior Digital Services Officer

5 thoughts on “Improving the way you use

  1. shortcake1 February 5, 2016 / 11:40 am

    Please have a heading “Council Meetings” or similar, so the public know the dates of meetings we can attend. At the moment it’s so hard to find this information, it’s ridiculous.

    • boroughofpoole February 10, 2016 / 3:45 pm

      Thank you for your feedback. We do have a link to council meeting information on our homepage of our current website (on the bottom right hand side of the page under ‘Your Community’).
      However, we will see what we can do to promote it more clearly for the new site.

  2. Joanna February 5, 2016 / 12:55 pm

    I don’t know how to blog and I would very much like to keep up to date on what is going on in the area and how to add my comments to some one. I regularly read your emails. I had the pleasure of some how accessing the “street light section” which did what I asked – very quickly. PLEASE find a way to continue to offer a small sample of your news, to people like me, that have little knowledge of ” how to do” on computers. Thank you

  3. Much February 5, 2016 / 2:28 pm

    Please remember the motto KISS and I hope that the new site is easier to navigate than the Planning Portal. This I find much more difficult to use than the previous one.

    • boroughofpoole February 10, 2016 / 3:49 pm

      Many thanks for your comment. Simple navigation is key in making our new site more user friendly so we are focusing on getting this right. We will be extensively testing the site with users like yourself so we can ensure it is easy to use.

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