You’ve probably used Poole.gov.uk to find information or a service over the past few years. We know the journey to that information or service isn’t as good as it could be; we know it’s not responsive; we know it isn’t always straightforward.
Here at the Borough of Poole we’re constantly striving to improve our online services for you. We want to make our services so good that you choose to use them. To do this, we’re starting a new project: the redesign of Poole.gov.uk.
As more of you are accessing our website using a mobile or tablet, we are creating a single version of our site that adapts to the device accessing it (this is commonly known as responsive web design). In other words, whether you view our site on a smartphone, tablet, laptop or desktop computer, you are accessing the same content, formatted for your device.
However, it’s not just about how the site will work but the content that is on it. We will be looking at improving the quality of the content by writing it in a way that is easier to read and understand.
All about the user
We’ll be starting with real user needs and then designing online services which meet them.
We intend to identify and analyse audiences on our existing site, so that we can build a site based on the data we already have.
But data can only tell us so much…
We want you to get involved in the creation of great online services for the council by;
- sending ideas about how we can improve
- trying out the services we build
- letting us know what you think we could do better.
How you can get involved
This blog is one of many ways that we will communicate what we are doing, how we are doing it and what you can do to help us build the best website we can.
We will also be using Twitter, Facebook and our newsletter service ’email me’ to keep you up to date with our progress. We also intend to get out and meet users of the site to really understand user needs.
We have a great team behind the project and we will be working with expert external partners too.
The best way to keep up to date with progress on Digital Poole is by subscribing to this blog by email (just click the ‘follow’ button at the bottom right of this page).
Matt Louis, Project Lead and Senior Digital Services Officer