Sort our site: help make easier to use

Card sort_Biscuits

What’s your favourite biscuit?

Is it a custard cream? Bourbon or jammy dodger? To dunk or not to dunk? And does a Jaffa Cake count?

So many questions, so many choices.

On the homepage of our current website you also have many choices: use the search; top navigation; category links on the left; top tasks; service links; A to Z…

Surely it shouldn’t be so difficult to find what you are looking for?

We agree. That’s why we really want to ensure that navigating around our site is both simple and intuitive.

We want to use the most appropriate language and understand how pages fit in to one another to create a flow that feels natural.

That’s where you come in.

We want you to spare some time to help us sort some information into categories and a structure.

We have contracted The Insight Lab to work with us on this and they have created an online ‘card sorting’ exercise.

Card sorting

In our online card sorting exercise, we want you to put selected content into topics or categories that make sense to you.

Card sorting will help us identify your expectations and understanding of our services.

Specifically it will inform:

• how we build the structure of our website
• how we design our homepage
• how we label categories and navigation as simply as possible.

Gaining input and feedback from people like you is vital.

This is a quick task that we hope you will find interesting – it should take you no longer than 10 to 15 minutes to complete.

(And mine’s a dark chocolate digestive please)

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